So … I should preface this by saying … most of my ‘deeper’ posts start out days ahead of time in my head. I just feel a bunch of thoughts coming on and unfortunately for you dear readers … they usually end up here in a spewed-out mess of jambalaya!
This post started in my head as a list to my girls. A list of who I want them to be, what my wishes and desires are for them. And as I’m thinking of it and listing it out {in my head}, I realized if I did that in a post, it may seem somewhat morbid without explaining why … especially given that I’m traveling and away from them and God forbid something happened. So … here is where this post is coming from.
I had a customer at the store who ordered wedding invitations. Through variety of {honest and unfortunate} mistakes her order was never placed. A few weeks later, she called to inquire about her order. Uh-oh! When we finally found her order and realized what happened, I called her back to explain.
She was very nice, but looking for some sort of compensation. “10 percent?” I asked. “I was really hoping for more than that,” she answered. We settled on 20 percent. And that I would do my best to get her envelopes printed and pre-shipped so she could start addressing them.
I told her I’d get back to her the next day. I would be traveling, but would call her as soon as I got in. When we landed, I checked my emails to see if the store had an update for me, and thus began a flurry of upset.
I was told this woman called the store and was very upset and felt 20% was not compensation enough. I was thoroughly confused because it didn’t sound like the woman I had talked to the night before. I called the number I was given and was shocked to find out it was the bride’s mom!
Now, I admit … I’ve probably had my mom cover for me for things far beyond the age of appropriateness {i.e., calling in sick for me …}. But come on!
This mother was horrendous to talk to. Seriously. It was an honest mistake we’d made. I was doing all I could to rectify the situation. I even offered to hand-address all 175 of her invites!
The mother said she just didn’t know that she could ‘trust’ us, considering how we wronged them. Seriously?!? I may have raised my voice at that point {ever so slightly, mind you}, as I explained to her that I don’t run my business that way. It was an honest mistake. We realized what happened {mis-filing} and are doing all we can to make it better.
The wedding isn’t until the third{ish} week in May. The reply date is the end of April … they really have plenty of time for these to get out. I understand the frustration … but are the accusations and drama necessary?
When I finally hung up the phone with her, she had a 45% discount, rush-processing, and overnight shipping {all paid by bwp}. Curt had an upset wife in a bundle of tears … mind you, we had literally just arrived and walked into our room at this point.
Okay, so the reason for my post? In playing this all over in my head, I began to wonder … what is this mother teaching her daughter.
To fight, fight, fight … break someone down to the point of tears, to get an obscene discount and come off as a problematic person/customer?
Definitely not what I want to teach my children. And so the post begins:
be kind, loving, and generous
hold doors open
say please and thank you
be understanding & patient
hold judgement
leave large tips
clean up after yourself
give to others
be courteous
be respectful … of everyone
be kind
if someone wants to pass you, let them
honor your family
be joyful
jealousy will get you nothing
work hard
be loving
have goals … and follow them
pray
be kind
have compassion
be honest
marry a Christian boy
smile … a lot
if invited for dinner, help wash the dishes
count your blessings, no matter how small
take walks
laugh … a lot
cherish friendships
be kind
love God with all your heart
love yourself
this is SO sweet! i love it!!
That is a great list. Funny how an incident can stop you in your tracks and make you reconsider what message you’re giving off . . . intentionally or inadvertently. Thanks for giving me something to think about! :)
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